CIBC FAQ

As long as the building is structurally sound and meets building regulations, a cast iron bath should not be too heavy for the floor. A cast iron bath filled with water and a person is about the same as having 4 or 5 people standing in your bathroom. If you are at all unsure then please do give us a call to discuss.

When the diverter is turned you should be able to choose whether the water is diverted to the shower head only, the hand-shower only, or both. If you turn the diverter and you can only have one on or both at the same time, this has been fitted incorrectly. As it stands, the inlet for the shower is currently being used as an outlet. The diverter valve needs to be flipped upside down and this should solve the issue.

Our Elbe and Calder showers use the same valves for both our exposed and concealed showers. If you have ordered the concealed shower you should also receive a faceplate. This is usually packed down the side of the foam inside the box with the Elbe valves or the Calder dual outlet. The Calder single outlet face plate will be in a separate, slim box.

The delivery date or time period for delivery will vary depending on the products ordered. We will always contact you shortly after the Order Confirmation either by telephone or email to discuss the delivery schedule of products ordered.

When your order is processed you will be contacted to arrange a suitable delivery date. Please contact us for details about pallet delivery in remote areas. Our standard pallet service offers delivery to the kerbside, and we also have upgrade delivery options available on request subject to conditions.

Standard Delivery for UK Mainland – excluding Highlands & Offshore, Channel Islands and EIRE

Delivery Schedule: Mon-Fri (excluding public holidays)
•FREE - For all orders with the exception of Highlands & Offshore, Channel Islands and EIRE

Delivery is “kerbside”. The delivery driver is not insured to enter the property. You will therefore need 2-3 able bodied people on site to take heavy items and baths into your property.

All baths are hand finished and checked before being packaged for delivery by courier. As part of this process we always fit your feet and level the bath prior to leaving our warehouse. We label each foot carefully so that you know where to fix it when you fit your bath. Sometimes your bath feet will not require washers and this is not a cause for concern.

1. Raise the bath on 2 wooden blocks, or a stack of sturdy books will suffice. These should be placed in the centre of the bath to allow access to all four feet.
2. Select the correctly labelled foot for the corresponding numbered lug (on the bath).
3. Place tapered bolt into the slot in the lug on the bath and remove the nuts on the bottom to allow the feet to slide onto the washer.
4. The foot should sit in line with the black markings on the lug and foot.
5. Add the flat washer underneath the foot and then tighten with the silver nuts removed in step 3. If no washer has been supplied then it is because a washer is not required on the foot.
6. Adjust the position of the foot until the lug is resting securely.
7. Tighten the nut to 30nm torque setting with your torque wrench, once you are happy with the location of the foot.

If you require extra washers to be fitted to your feet these will go in between in the lug and foot to help level the bath.

All of our cast iron baths are coated with enamel. Enamel is tough and easy to clean, but even enamel can be scratched with abrasive materials.

Abrasive cleaners (e.g .scouring powders and steel wool) and acidic cleaners should NOT be used to clean your bath. These harsh products can damage the finish, scratch and wear away the enamel. Instead, simply warm soapy water will keep your bath looking beautiful.

Tackling soap build up with a damp cloth and drying the bath after each use will reduce the build-up of lime scale.

Removing your plug and ensuring taps are turned off correctly will prevent staining and discolouration from standing water and a build-up of lime scale.