When you reach the checkout page then our system will automatically calculate your delivery costs based upon the contents of your shopping cart.
We always aim to dispatch orders in line with your required timeframe. However, as some of our products are handmade to order then we may sometimes need to work to manufacturer lead times – we will always communicate open and honest timeframes so please do feel free to call us to discuss delivery.
All delivery services require a signature on delivery.
Standard Kerbside Delivery (UK Mainland – excluding Highlands & Offshore, Channel Islands and EIRE)
Delivery Schedule: Mon-Fri (excluding public holidays).
• FREE - For orders over £250
• £10 – for all orders up to £120
• £20 – for all orders between £120 and £250
Standard Kerbside Delivery (Highlands & Offshore, Channel Islands and EIRE)
Delivery Schedule: Mon-Fri (excluding public holidays).
• £50 on all orders.
White Glove Delivery (UK Mainland – excluding Highlands & Offshore, Channel Islands and EIRE)
Delivery Schedule: Mon-Fri (excluding public holidays). Delivery will be scheduled based upon your postcode area; deliveries are made to given postcodes on certain days each week. Deliveries can be requested outside of this schedule but these will be considered as special deliveries and may be subject to an aditional charge.
• £80 on all orders. This £80 covers one bath only; additional baths may be subject to an additional charge.
• The bath and other items can be taken to any room of your choice provided that the couriers conditions of delivery are met (see below).
• The courier will remove up to two doors in order to complete the delivery.
• The courier will contact you to discuss the delivery and check certain facts: e.g. are the stairs wide enough to enable delivery; do the stairs contain any bends that cannot be negotiated; etc..
• Other conditions may apply and these will be discussed with you in advance of the delivery.
• Should the White Glove Service not be possible then you will be reimbursed of any additional delivery charges.
Please call us on 01723 585896 or email firstname.lastname@example.org to discuss overseas orders and associated delivery.
The Goods will be delivered to you at the kerbside of the address you provided during the order process. This may be an address other than the billing address, but please note that extra documentation may be needed to comply with such orders.
Baths will arrive on a tail lift vehicle and will be lowered off the rear on to a pallet truck. The courier will move the bath with the pallet truck to an accessible kerbside location at the delivery address. The pallet truck will not move over steps, deep gravel or rough ground and the courier will not take the bath into a customer’s premises. You should ensure you have arranged sufficient assistance (dependent upon the size of the bath - we recommend 3-4 able bodied people) on the day of delivery to help you move heavy Goods into your premises.
We employ professional couriers and in-transit damage is very rare. Nevertheless, you should examine the Goods on delivery and must do so within 7 days of delivery. You must report damage to the Goods to us as soon as it is discovered. It is essential that you do not schedule or commence any preparatory or installation work until the Goods have been delivered and then checked by you.
Receipt of all Goods must be acknowledged by way of signature on delivery by an adult aged 18 years or over. We will assume that any third party who signs for the goods on your behalf has your implied authority to do so and we are not required to make enquiry of their identity or actual authority. This includes any contractors or sub-contractors you may have on site irrespective of whether you yourself are present at the time of the delivery
The delivery date or time period for delivery will vary depending on the nature of the individual Goods ordered. We will always contact you shortly after the Order Confirmation either by telephone or email to discuss or arrange the proposed delivery of each individual item ordered. Orders for more than one item may be delivered in instalments.
If we are unable to deliver the Goods within 20 weeks of the Order Confirmation then, unless you have agreed to a delivery after that time, then you may cancel this contract in accordance with the cancellation terms below.
We want you to feel confident about shopping with The Cast Iron Bath Company. You can return any unwanted items within 14 days for a refund or replacement, as long as they are in an unused, saleable condition and in their original, undamaged packaging.
If a consumer forfeits their right to return goods by virtue of the Distance Selling Regulations i.e. by damaging or using the product we may still accept the goods back and offer a partial refund.
We reserve the right to withhold a percentage of the refund value of the goods if the product or packaging is in such a condition that the product needs to be reduced in price for resale!
Please note that with the exception of faulty merchandise, and taking into account your statutory rights, we cannot exchange or accept the return of goods made to your specification.
This does not affect your statutory rights.
Any manufacturer’s warranty offered is in addition to the legal rights a consumer already has under the Sale of Goods Act 1979.
If you would like further information on our returns policy please feel free to call us on 01723 585896 or email email@example.com.
All returns should be sent to our warehouse address below:
The Cast Iron Bath Company
Hopper Hill Road