(Updated 23 May 2018)
THE CAST IRON BATH COMPANY takes the privacy of its customers very seriously and the security of your personal information is extremely important to us.
This Policy sets out when and why we collect personal information about people who visit our websites, write to us, or interact with us via social media, or use our products or services in our showrooms, over the telephone or online.
This Policy also explains what we do with your personal information, the conditions under which we may disclose it to others and what we do to keep it secure. It also sets out where and how we collect your personal information, as well as your rights over any personal information we hold about you.
Who we are
The Cast Iron Bath Company is a limited company, registration number 06585399. Our registered address is Aurora House, Hopper Hill Road, Eastfield, Scarborough, North Yorkshire YO11 3YS.
What information might THE CAST IRON BATH COMPANY collect?
When you place an order with THE CAST IRON BATH COMPANY in our showrooms, via our telesales department or on our website, the information that we collect and store relating to you is primarily used to enable us to provide our products and services to you.
The personal information collected is held for as long as necessary to provide the products and fulfil the transactions you have requested, or for other essential purposes such as complying with our legal obligations, fulfilling the product guarantee, resolving disputes and enforcing our agreements.
The personal information that we will collect could be:
If you make a payment online or purchase a product from us, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.
We may use your information to:
How might we share your data?
We will never sell your details to other companies so that they can market to you.
Your name, address and contact details may be shared with our suppliers and delivery contractors to ensure that we can fulfil our contractual arrangement with you to deliver the products and services you purchase from us.
Suppliers who deliver to you directly will be passed your full contact details, that you provide us, to allow them to fulfil this requirement. In some cases, where they are responsible for the product guarantee, this information may be stored for the full period of the guarantee to allow them to fulfil this.
If you provide information to us about any person other than yourself (e.g. to arrange for delivery of the product), you must ensure that the third party has understood how their information will be used and you must ensure that they have given their permission for you to share their information.
Once the finance company have accepted your application for finance, THE CAST IRON BATH COMPANY only keep records in relation to loan deposit, terms and the value of the finance requested.
International Transfers of Your Personal Information
When we process your personal information for our legitimate interests, we will consider and balance any potential impact on you and your rights under data protection and any other relevant law. Our legitimate business interests do not automatically override your interests – we will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
How do we store your data?
Any personal data provided to us is stored on our secure servers and those of our service providers. Any download of information relating to any transactions entered into on our site will be encrypted to help ensure its safety.
In accordance with the General Data Protection Regulations (EU 2016/679), we employ strict physical, electronic and administrative security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage both on-line and off-line. The transmission of information via the internet is, however, not secure and therefore we cannot guarantee the security of data sent to us electronically by you. Any transmission of such data is therefore entirely at your own risk. If you have any questions relating to security of your data, please contact us using the details set out in the Contact Us section.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information, we may be obliged to do so.
Where we sell part or all of our business to a third party, in which case we may disclose your personal data to the prospective or actual seller or buyer of such business or assets.
Where we are legally required to disclose your information or in order to enforce or apply our terms and conditions or other agreements; or to protect our rights, property, or safety or those of our customers or other third parties.
Third Party Links
You may find links to third party websites on our site. The operators of those websites will apply their own privacy policies and you should check them before you use them or submit any data to them.
We are not responsible for their policies or the way they use your data or cookies, and we will not be liable for any loss, damage or distress you may suffer of incur as a consequence.
By law, you have the right to:
If you have any questions or concerns with how THE CAST IRON BATH COMPANY process your personal information please do not hesitate to contact us via our website or by email firstname.lastname@example.org, you also have the right to refer the complaint to the regulator, the Information Commissioners Office.
You can do this by visiting the ICO website or contacting them at 0303 123 1113.