The Cast Iron Bath Company Cookie and Privacy Information
Data Privacy Policy
THE CAST IRON BATH COMPANY takes the privacy of its customers very seriously and the security of your personal information is extremely important to us.
This Policy sets out when and why we collect personal information about people who visit our websites, write to us, or interact with us via social media, or use our products or services in our showrooms, over the telephone or online.
This Policy also explains what we do with your personal information, the conditions under which we may disclose it to others and what we do to keep it secure. It also sets out where and how we collect your personal information, as well as your rights over any personal information we hold about you.
By using our Services, you are agreeing to be bound by this Policy.
Who We Are
The Cast Iron Bath Company is a limited company, registration number 06585399. Our registered address is Aurora House, Hopper Hill Road, Eastfield, Scarborough, North Yorkshire YO11 3YS.
What information might THE CAST IRON BATH COMPANY collect?
When you place an order with THE CAST IRON BATH COMPANY in our showrooms, via our telesales department or on our website, the information that we collect and store relating to you is primarily used to enable us to provide our products and services to you.
The personal information collected is held for as long as necessary to provide the products and fulfil the transactions you have requested, or for other essential purposes such as complying with our legal obligations, fulfilling the product guarantee, resolving disputes and enforcing our agreements.
The personal information that we will collect could be:- your name, address, telephone number and email address;
- information about the services or products that we provide, or have provided, to you;
- any feedback you give to us;
- details of the telephone conversations, emails and other electronic communications that you have sent to us (including completing a survey, uploading photographs, requesting a call back from a sales representative or report a problem with our products).
If you make a payment online or purchase a product from us, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.
We may use your information to:- make our products or services available to you;
- process your orders;
- carry out our obligations arising from any contracts entered into by you and us;
- take payment from you or give you a refund;
- help us to prevent fraud;
- for statistical analysis to help us understand more about you as a customer, the products and services you consume, the way you consume them and how, and where, you shop so we can serve you better;
- improve our services, showrooms and websites;
- where you have given your consent (if necessary), contact you about our products and services, including to seek your views or comments on the products and services we provide;
- notify you of changes to our Services;
- provide for the safety and security of our colleagues and customers, for example via CCTV;
- help answer your questions and solve any issues you have;
- process a job application.
The Cast Iron Bath Company uses CCTV at it's premises for: the prevention, reduction, detection and investigation of crime; the safety of staff and visitors; to assist in the investigation of suspected breaches of company regulations; the monitoring and enforcement of traffic related matters. A copy of our full CCTV-POLICY is available on request.
How might we share your data?
We will never sell your details to other companies so that they can market to you.
Your name, address and contact details may be shared with our suppliers and delivery contractors to ensure that we can fulfil our contractual arrangement with you to deliver the products and services you purchase from us.
Suppliers who deliver to you directly will be passed your full contact details, that you provide us, to allow them to fulfil this requirement. In some cases, where they are responsible for the product guarantee, this information may be stored for the full period of the guarantee to allow them to fulfil this.
If you provide information to us about any person other than yourself (e.g. to arrange for delivery of the product), you must ensure that the third party has understood how their information will be used and you must ensure that they have given their permission for you to share their information.
International Transfers of Your Personal Information
In certain circumstances, we may transfer your personal information to our suppliers or service providers based outside of the EEA for the purposes described in this Privacy Policy. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing and processing.
In these circumstances, we will take reasonable steps to ensure that your personal information is adequately protected in accordance with our privacy policy.
Your interests
When we process your personal information for our legitimate interests, we will consider and balance any potential impact on you and your rights under data protection and any other relevant law. Our legitimate business interests do not automatically override your interests – we will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
How do we store your data?
Any personal data provided to us is stored on our secure servers and those of our service providers. Any download of information relating to any transactions entered into on our site will be encrypted to help ensure its safety.
In accordance with the General Data Protection Regulations (EU 2016/679), we employ strict physical, electronic and administrative security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage both on-line and off-line. The transmission of information via the internet is, however, not secure and therefore we cannot guarantee the security of data sent to us electronically by you. Any transmission of such data is therefore entirely at your own risk. If you have any questions relating to security of your data, please contact us using the details set out in the Contact Us section.
Legal Obligations
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information, we may be obliged to do so.
Where we sell part or all of our business to a third party, in which case we may disclose your personal data to the prospective or actual seller or buyer of such business or assets.
Where we are legally required to disclose your information or in order to enforce or apply our terms and conditions or other agreements; or to protect our rights, property, or safety or those of our customers or other third parties.
Third Party Links
You may find links to third party websites on our site. The operators of those websites will apply their own privacy policies and you should check them before you use them or submit any data to them.
We are not responsible for their policies or the way they use your data or cookies, and we will not be liable for any loss, damage or distress you may suffer of incur as a consequence.
Your Rights
By law, you have the right to:
- request access to the personal data we hold about you. This will be provided to you within 28 days and free of charge;
- rectify your personal data when data is incorrect, out of date or incomplete;
- erasure of personal information where there is no good reason for us to continue to hold it;
- restrict processing of personal information, for example if you wish to establish the accuracy or reason for processing;
- transfer your personal information to a third party;
- withdraw of consent.
Contact Us
If you have any questions or concerns with how THE CAST IRON BATH COMPANY process your personal information please do not hesitate to contact us via our website or by email [email protected] , you also have the right to refer the complaint to the regulator, the Information Commissioners Office.
You can do this by visiting the ICO website or contacting them at 0303 123 1113.
How we use cookies at The Cast Iron Bath Company
Like most websites, The Cast Iron Bath Company website uses cookies to collect information. Cookies are essential for the effective operation of our website and to help you shop with us online. They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.
By continuing to use the website www.castironbath.co.uk, you agree to our use of cookies. If you don't agree to our use of cookies but you still want to visit our website, you can turn off the cookies in your browser settings.
What are cookies?
Cookies are used to collect information about how our website is used so that we can enhance our content and improve your shopping experience. This information is completely anonymous. It includes things like the number of visitors to our website, how they arrive at the site and which pages they visit.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We use Cookies for the following purposes:
- To collect your name, title and contact details (including email address);
- To improve your experience on our website, for example we use Cookies to remember the products you have put in your basket and to personalise your experience;
- To deliver relevant online advertising to you both on our website and elsewhere through selected third parties;
- To measure how effective our online advertising and marketing communications are;
- To enable us to collect information about how you and other people use our website.
Some cookies will expire at the end of your session and most within a month. A few will remain on your computer for longer. Our website uses session cookies and persistent cookies. Session cookies operate from the moment you enter the website until the moment you leave. Once you log off, session cookies are deleted. Persistent cookies will not be deleted after each session.
Understanding cookies
Cookies can be classified into the following categories:
- First-party cookies - these are issued from the website you have accessed. These cookies often serve to give memory to the website about your data and preferences.
- Session cookies – these are used during a browser session. They may be used for a variety of purposes such as remembering what you have put in your shopping basket as you browse around our website. These session cookies will expire after a browser session.
- Third-party cookies - these are cookies that are set by a website other than the one you are on. If you visit a website and a separate company sets a cookie through that website this would be a third-party cookie.
- Persistent cookies – these are stored on a device in between browser sessions which allows your preferences or actions across our website (or in some cases across different websites) to be remembered. Persistent cookies may be used for a variety of purposes including remembering users' preferences and choices when using a site or to target advertising
How to control your cookies
Most internet browsers automatically accept cookies, but you can delete existing cookies from your browser and choose not to receive cookies in future. You just need to edit your browser options.
Please note that, if you reject cookies, any personalised functionality of The Cast Iron Bath Company website will not work.
To find out how to delete or control the cookies stored on your computer, visit www.aboutcookies.org
To find out how to control your online behavioural advertising preferences, visit www.youronlinechoices.com/uk/your-ad-choices
List of cookies we collect
The table below lists the cookies we collect and what information they store. This list is non-exhaustive and we recommend that you view the third-party cookie information using the links provided below.
| Cookie Name | Cookie Description |
|---|---|
| FORM_KEY | Stores randomly generated key used to prevent forged requests. |
| PHPSESSID | Your session ID on the server. |
| GUEST-VIEW | Allows guests to view and edit their orders. |
| PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history, if you have asked for this. |
| STF | Information on products you have emailed to friends. |
| STORE | The store view or language you have selected. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed to use cookies. |
| MAGE-CACHE-SESSID | Facilitates caching of content on the browser to make pages load faster. |
| MAGE-CACHE-STORAGE | Facilitates caching of content on the browser to make pages load faster. |
| MAGE-CACHE-STORAGE-SECTION-INVALIDATION | Facilitates caching of content on the browser to make pages load faster. |
| MAGE-CACHE-TIMEOUT | Facilitates caching of content on the browser to make pages load faster. |
| SECTION-DATA-IDS | Facilitates caching of content on the browser to make pages load faster. |
| PRIVATE_CONTENT_VERSION | Facilitates caching of content on the browser to make pages load faster. |
| X-MAGENTO-VARY | Facilitates caching of content on the server to make pages load faster. |
| MAGE-TRANSLATION-FILE-VERSION | Facilitates translation of content to other languages. |
| MAGE-TRANSLATION-STORAGE | Facilitates translation of content to other languages. |
To read how our cookies are used by Google please read this page https://policies.google.com/technologies/partner-sites
To read how our cookies are used by Microsoft Bing please read this page https://privacy.microsoft.com/en-gb/privacystatement
To read how our cookies are used by Facebook please read this page https://www.facebook.com/policies/cookies